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FAQs

Administrative

Staffing

Application

Payroll

Recruitment

Procedures

Administrative

  1. Was my application received?
    When a candidate applies, they receive a thank you email from Workable confirming their application was received. Please check email, including spam, for an email from “CCRES Educational & Behavioral Health Services” noreply@candidates.workablemail.com
  2. When can I enroll in benefits or is it too late to enroll? 
    New CCRES staff may enroll in benefits after 30 days of employment. Current CCRES staff may enroll in benefits during the annual open enrollment period in the fall, which they will receive an email notification about prior to enrollment opening. For change of life events or general benefit questions, staff may contact Kara Davidson, Payroll and Benefits Coordinator, at karadavidson@ccres.org. 
  3. When will I get paid?  
    Staff may review the CCRES payroll schedule in their Paycom ESS account or on the CCRES website. The CCRES payroll schedule is found on this page: https://ccres.org/staff-resources/ 
  4. How can I obtain a particular clearance? 
    Clearances can be obtained online, though candidates and staff must be fingerprinted for their FBI clearances in person. Links to run clearances and register for fingerprints can be found here: https://ccres.org/credentials-and-clearances/ 
  5. How to apply for a collegiate partnership?
    Staff interested in pursuing collegiate partnerships may reach out to Jennifer Hernandez, Coordinator of Business Development at jenhernandez@ccres.org. Staff should notify the university, that they work with CCRES at the time of enrollment, to ensure that they can take advantage of CCRES partnership discounts. Additional information can be found on the CCRES website at: https://ccres.org/ccres-professional-development-and-collegiate-partners/#collegiatepartners

Questions About Applying 

CCRES accepts applications through our online Applicant Tracking System (ATS), Workable, for the majority of our positions. Please review our open needs list here: https://apply.workable.com/ccres/?lng=en and submit an online application. A designated CCRES recruiter will review your credentials and be in touch regarding next steps.  

You will participate in a virtual interview at some point in the process. Here is a link to address some of the common troubleshooting questions regarding Zoom. https://docs.google.com/presentation/d/1j0qY0HSbdvQOfcp7zfN4mmuvN0vLVzjn3rIsWS9Ben8/edit?usp=sharing

  1. Was my application received?
    When a candidate applies, they receive a thank you email from Workable confirming their application was received. Please check email, including spam, for an email from “CCRES Educational & Behavioral Health Services” noreply@candidates.workablemail.com.
  2. Can you help verify employment? 
    CCRES cannot provide employment references.  However, CCRES will verify your employment including dates, titles, and eligibility for rehire.  Please have the requester send a form, along with a signed release from you, to hr@ccres.org or fax to 484-593-5036.  

Recruitment – Getting Started

  1. What is needed prior to onboarding?
    Please see Clearances and Credentials for more detailed instructions.
  2. Do I need a Keystone ID to run my Child Abuse?
    No, you are not required to have a Keystone ID. This is another way of asking you to create a User ID.
  3. Do I need a form to get my TB screening?
    No, CCRES does not require your TB screening to be documented on a designated form. The medical provider of your choosing will provide you with proper TB documentation.
  4. When completing the PA Child Abuse clearance, what box should I select for the “Purpose of Certification”? Typically any box can be selected as it will produce the same result except for the “volunteer” box. We cannot accept a clearance for volunteer purposes.
  5. Where do I find the link to complete Child Abuse Mandated Reporter training?
    Please go to: www.reportabusepa.pitt.edu. You will likely have to register for a new account. Simply click register (top left of page) and complete the information.

Staffing

  1. What positions does CCRES hire for?
    CCRES provides positions for employees and independent contractors. We hire educational and behavioral health staff including instructional assistants, paraprofessionals, personal care assistants (PCAs), behavior health technicians (BHTs), registered behavior technicians (RBTs), mobile therapists, behavior consultants, and behavioral analysts. This is not a complete list as we are collaborative and flexible, assisting districts and IUs with many staffing needs. Please visit the CCRES Careers Page for all current job openings.
    CCRES also hires Educational Consultants.  These staff are independent contractors that specialize in high level, school based administrative positions such as Principals, Superintendents, Athletic Directors, Business Mangers etc.   If you are applying for an Educational Consultant position please contact Michael Katch (michaelkatch@ccres.org) more information.
  2. Is there work in the summer?
    The majority of our positions at CCRES follow the academic school calendar (10 months). Some positions are year round working in the home and community. There are options to work in the summer through our year-round positions, in Extended School Year (ESY) programs, as well as community locations/programs. While we do have fewer summer opportunities, we will work with interested staff to find as many summer work hours as possible.
  3. Are your positions full-time or part-time?
    School based assignments are 10-month positions and follow the academic school calendar. Many positions are 5 days per week with 7.5 hours per day, excluding school holidays. Home and community assignments can be year- round with 35+ hours per week. The majority of our support staff are classified “fee for service”. We also have independent contractor (1099) positions which have highly variable hours depending on the position.
  4. How do I pick up additional hours after school as a Behavior Health Technician (BHT)?
    Staff who are working on assignment through the CCIU with Advanced Clinical Services (ACS)/Home and Community Services (H&CS) and are interested in picking up supplemental hours can contact a CCRES HR Recruiter (Mercy Alex mercyalex@ccres.org or Kristin Rosen kristinrosen@ccres.org) or the CCIU Case Management Team for more information. If an available case is identified, a CCRES Recruiter will ensure compliance with BHT requirements (DHS FBI clearance, trainings, Service Agreement and Job Description). Staff can begin their BHT assignment when all requirements are completed and CCRES HR completes internal documentation to add the BHT service.

Payroll / Bonuses

  1. How do I read the payroll schedule?
    The payroll schedule is accessible via Paycom, in your “Welcome” email sent by your Recruiter after hire, and on the CCRES website 24/7 under “Staff Resources”. The column to the left titled “Week Ending (Friday)” refers to the Friday on which the week ends. The column to the right titled “Payment Date (Friday)” refers to the corresponding Friday payment date. Any service hours worked and documented accurately (timesheet or electronic documentation system submitted on time) during that two-week timeframe will be paid on the corresponding Friday noted in “Payment Date.”
  2. If I refer someone to CCRES, how/when will I receive my referral bonus?
    Once a referral is officially hired, you will receive your referral bonus in your paycheck after your referral earns their first paycheck.

Benefits

  1. Will I lose my health benefits over the summer since I won’t be working 30+ hours per week?
    No, you have the option to continue your benefits over the summer, however, you will be responsible for paying your portion of the benefit premiums.  Your portion of the benefit premiums is the same amount that is deducted from your pay when you receive a paycheck.  If you choose to continue your benefits, you will receive a communication in June outlining your premium responsibilities along with a payment schedule.  

Procedures

  1. What is the call- out procedure if on assignment for Advanced Clinical Services (ACS) program?
    As soon as you know you will be absent, email your supervisor and the school, facility, or family of your placement. If you are a Personal Care Assistant (PCA), you must also enter your absence into the ESS/Frontline Education substitute system.
  2. Can I take a leave of absence from CCRES?
    Yes. You can request a leave of absence from CCRES for up to 3 months, provided that you have worked with CCRES for at least a 12-month period, however your specific case assignment may not be guaranteed. Your leave time will be unpaid. Please contact your HR recruiter to request a leave of absence form.
  3. I was injured at work – what’s the process?
    If staff are injured at work, please report the injury immediately to your direct supervisor and CCRES. Staff who need medical attention may see an approved Worker’s Comp doctor, found on the CCRES Work Related Injury form, which can be accessed here at the bottom: https://ccres.org/staff-resources/. Staff must complete the injury form and submit to Alyssa McKenzie at alyssamckenzie@ccres.org or Jessica Skarren jessicaskarren@ccres.org as soon as possible. 
  4. If on assignment for Advanced Clinical Services (ACS), who should I contact for log-in credentials for STaR?
    Your Staffing Coordinator will be your primary contact for STaR and can assist with providing initial log in credentials. If you lose your password, you can reset it within the STaR system. If you experience additional issues, such as viewing your students in STaR, or other access problems, please email Julia Christman (juliac@cciu.org), Marisol Brau (marisolb@cciu.org) and your Staffing Coordinator.
  5. I have not received my Employee Self Services (ESS) credentials. What should I do?
    • First, check spam mail for an email from Frontline Education. If you cannot find it, you may contact ESS directly at (856)482-0300, or SupportEast@Ess.Com.
    • If you still cannot get a response, please contact the CCIU, Julia Christman (juliac@cciu.org), to have the ESS log-in information emailed again to you.

Certifications and Licenses

  1. How do I obtain my Behavior Specialist License?
  • Please register for an account and apply for the Behavioral Specialist License online through the Board of Medicine by visiting www.pals.pa.gov
  • The License is a requirement for Behavioral Specialists to bill for children on the Autism Spectrum in IBHS.
Main Criteria for Licensure
  • Master’s degree or higher in a related field (Education, Special Education, Applied Behavioral Analysis, Developmental or Clinical Psychology, Social Work, Counseling)
  • 90 hours of evidence-based coursework. The 90 hours can be obtained for free on the ODP Bureau of Autism Services Virtual Training Website under Act 62– Behavior Specialist License training: https://www.myodp.org/course/index.php?categoryid=195
  • 1,000 clinical hours involving mental health treatment to children under 21 years of age.
  • 1 year experience involving FBA.
  • One year of employment with CCRES would satisfy the 1,000 clinical hours and 1 year of FBA experience.
  1. How do I verify 1,000 clinical hours and/or one year of FBA experience through CCRES?
  • Your past employment with CCRES may satisfy the 1,000 clinical hours and one year FBA experience. Email Human Resources at hr@ccres.org to request verification of hours of employment with CCRES. A CCRES Administrator will respond to your email verifying clinical hours copying the County Coordinator of the program of which you are assigned. Please respond to the email and attach Forms 3 & 4 to the County Coordinator to sign off on your clinical and FBA experience. The Coordinator will mail the two forms/verification directly to PA Board of Medicine.
  • After obtaining your Behavior Specialist License, you must complete a two-step interview process to be considered for the program. Step one is to complete an HR interview with CCRES to learn more about each other, and to determine if the position would be a mutual fit. Step two is completing an interview with the H&CS clinical case management team at the CCIU.
  • Selection for the Behavior Consultant/Behavior Analyst position with CCRES, through the CCIU, is based on successfully completing the two-step interview process AND obtaining your Behavior Specialist License. Becoming a Licensed Behavior Specialist (LBS) does not guarantee an offer to become a Behavior Consultant/Behavior Analyst with CCRES.
  1. How do I obtain a Post Master’s Applied Behavior Analyst (ABA) certificate or 12 ABA credits?
    Behavior Consultants providing Applied Behavior Analysis services in an Intensive Behavior Health Services (IBHS) program must meet the following requirements:
  • Master’s Degree in Applied Behavior Analysis (ABA) or a related program AND a PA License in one of the following: Psychologist, Professional Counselor, Marriage and Family Therapist, Clinical Social Worker, Social Worker, Behavior Specialist, Certified Registered Nurse Practitioner:
  • AND a minimum of 12 credits in ABA from a college/university and one year of full-time experience providing ABA
  • Candidates – please contact a recruiter to learn more about CCRES opportunities and CCRES collegiate partnerships.
  • Internal Staff – please visit our collegiate partnerships page to obtain a Post Master’s Certificate in ABA at Eastern University or Saint Joseph’s University
  • ABA trainings cannot be accepted. ABA credits are verified from an accredited educational institution.
  • The site will generate a username and password for you using a variation of your name. Please make sure to print or save your username and password.
  • Once given your username and password, you will be prompted to sign in and enroll in a new training.
  • Upon completion of your training, your certificate will appear on the screen. Please make sure to print or save it to your desktop to provide.
  • The course should take no longer than 3 hours to complete. There is no charge for this online course.